Contact Us
This page explains how to get in touch with the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question needs an operator, a regulator or a support service rather than a review site. If you are trying to contact a casino about your own account, money or self-exclusion, the short answer is that you need the operator's own support channels — we have no access to player accounts and cannot release funds, reopen accounts or override an exclusion.
We publish research-based reviews of Curaçao casinos not on GamStop and other offshore sites that accept British customers. That means much of our post concerns bonus terms, wagering requirements, payment availability in the UK and licensing questions. Those we can answer. Anything involving your balance, your verification documents or a disputed withdrawal has to go through the casino, and then, if unresolved, through the dispute route attached to its licence.
Reaching the editorial team
Enquiries reach us through the contact form and email address published on weg-automation.com. We read everything that arrives, though we cannot promise a reply to every message — corrections and factual challenges are prioritised over general questions. When you write, it helps enormously if you include:
- The page or casino you are writing about, by name
- The specific claim, figure or term you think is wrong or out of date
- Any evidence you have — a screenshot of terms, an email from the operator, a dated page
- Whether you are happy for us to quote you anonymously in an update
Our last full fact-check of the core comparison data was Sep 23, 2026. Bonus percentages, free-spin counts, minimum deposits and payment methods at offshore casinos change without notice, so if you find a figure that no longer matches what the operator shows, tell us and we will verify it against the live site and amend or remove it.
What we can help with — and what we cannot
| We can help | We cannot help |
|---|---|
| Explaining wagering requirements, game contribution and maximum bonus bets | Accessing, unlocking or closing your casino account |
| Clarifying how a bonus cashout limit or expiry date works in practice | Releasing a withheld withdrawal or chasing a payment |
| Pointing you to the right complaints route for a given licence | Acting as an adjudicator in a dispute with an operator |
| Correcting errors, stale offers or broken information on our pages | Changing the terms of any promotion we describe |
| General questions about GamStop, GBP accounts and UK payment availability | Removing you from, or shortening, a GamStop exclusion |
Commercial relationships, stated plainly
Non Gamstop Casinos earns commission when a reader follows a link to an operator and opens an account. That is how the site is funded. Commission does not buy a position in our lists, a higher editorial rating or softer treatment of a limitation. If you want to ask about advertising, listings or partnership, use the same contact channels and say so in the subject line — those messages go to the commercial side, not to the writers who score the casinos. Our approach is set out further on the about the team page.
Contacting a casino directly: what to expect
Almost every account problem is solved faster by the operator than by us. Offshore sites typically run live chat and email support; telephone support is rare and published hours vary, so check the site's own help section rather than assuming 24/7 cover. Three of our top-rated listings show how different the support picture can be, and why the write-ups below lead with contact and complaints rather than the headline numbers.
Betmica — top-rated, but the bonus is where the small print bites
Betmica sits first on our list with an editorial rating of 10.0, largely because its account and payment information is easier to find than at most offshore sites, which matters when you need to reach someone. Its headline promotion is a welcome offer of 570% up to £5,700 plus 270 free spins. Read that beside its conditions before you claim: a bonus of that size carries a wagering requirement, a maximum bonus bet and an expiry date, and free spins usually carry their own separate wagering and winnings cap. The limitation is straightforward — the larger the multiplier, the more the practical value depends on terms you may never clear, and a £5,700 figure requires deposits most readers will not make. New customers only, minimum deposit and full terms apply at the operator.
Kikibet — clear GBP presentation, less clarity on dispute handling
Kikibet earns 9.9 from us and appears here because it quotes its welcome package in pounds — 350% up to 5,555 £ with 300 free spins — which spares British customers the currency conversion guesswork that catches people out on euro-denominated sites. Where it is weaker is the escalation path: like many Curaçao-licensed operators, published detail on independent dispute resolution is thin, so if support cannot settle a matter you may have fewer formal options than under a Great Britain licence. Wagering, qualifying deposit and spin-expiry terms apply.
Betninja — a simpler offer to query, with a modest ceiling
Betninja rates 9.8 and is worth a look precisely because its offer is easy to ask questions about: £1,000 bonus and 100 free spins to all new players, in sterling, with none of the tiered structures that make support conversations circular. The trade-off is that the ceiling is lower than the headline packages elsewhere on this page, and a flatter offer often means fewer ongoing promotions once the welcome period ends. New players only; deposit, wagering and time limits apply.
Other listings at a glance
| Casino | Editorial rating | Headline welcome offer | Currency shown |
|---|---|---|---|
| WinnerIsland | 9.8 | Up to €1,000 + 100 free spins | Euro |
| Zombillion | 9.8 | 250% up to £4,000 + 200 free spins | Sterling |
| Smash Casino | 9.7 | 600% up to €10,000 slots package | Euro |
| Nightluck | 9.7 | €6,400 + 280 free spins + 805% | Euro |
| CoinPoker | 9.7 | 150% up to $2,000 | US dollar |
| Rivo | 9.6 | 1000% up to €10,000 + 25% cashback | Euro |
| Daytonaspin | 9.6 | 255% up to £4,500 + 255 free spins | Sterling |
Ratings on this page are our own editorial scores, not customer-review averages. Every offer above is subject to the operator's terms, including wagering requirements and expiry.
Money questions we are asked most
Deposits and withdrawals generate more post than any other subject, so it is worth setting out the general shape. Minimum deposits at offshore casinos are usually modest, but they vary by method and are sometimes higher for the method you want to withdraw to. Debit cards are the most common route for British customers, though card issuers do sometimes decline gambling transactions to unlicensed operators. Bank transfer is widely offered and typically the slowest. E-wallets are common; PayPal availability is the exception rather than the rule at non-GamStop sites, so verify it on the cashier page rather than assuming. Cryptocurrency is accepted by a number of these operators and moves quickly, but it introduces price risk and, for UK readers, a conversion step.
- Currency conversion — if the account is held in euros or dollars, your bank or card scheme may add a conversion charge on both the deposit and the payout. A GBP account avoids this; check before you fund.
- Payment fees — many operators advertise fee-free deposits while applying charges to certain withdrawal methods, or to withdrawals below a threshold.
- Withdrawal processing times — an advertised "instant" payout describes the operator's processing step, not the time for funds to reach you. Treat quoted speeds as claims, not results.
- Withdrawal limits — daily, weekly and monthly caps are normal, and they matter most after a large win or a progressive jackpot.
- KYC and source-of-funds — expect identity documents, proof of address and, on larger amounts, source-of-funds checks. Supplying these early is the single most effective way to avoid a delayed payout.
What is actually on offer at these sites
Readers often contact us to ask which games they will find, so in brief: slots dominate, ranging from low-volatility classics to high-volatility releases and progressive jackpots pooled across operators. Table games cover blackjack, roulette and baccarat in both software and live-dealer form, with live rooms streamed from studios run by third-party software providers. Published return to player figures are a useful comparison point between slots, though RTP describes long-run averages and tells you nothing about a single session. Most of these casinos are built for mobile browsers, so a separate app is rarely needed.
Sportsbook enquiries
Several operators listed here run a sportsbook beside the casino, and the two are not the same product even when they share a wallet. Sports free bets usually come with minimum qualifying odds — commonly around 1.80 in decimal terms — whereas casino bonuses are governed by wagering multiples. Pre-match and in-play markets, accumulators, bet builders, cash-out and esports betting are all typical inclusions. If your question is about a settled bet, a void selection or a cash-out that did not process, that is a sportsbook matter and needs the operator's betting support, not its casino team. A shared wallet also means a casino bonus can restrict sports betting while it is active, which is a frequent source of confusion.
Licensing, eligibility and where complaints go
You must be 18 or over to gamble, and these sites are for adults only. The casinos we cover hold overseas licences rather than a Great Britain licence from the UK Gambling Commission, and GamStop registration only applies to operators licensed in Great Britain — which is why a GamStop exclusion does not block them. Accepting British customers is not the same thing as being authorised to serve them. The practical consequence for you is that UK consumer protections attached to a Commission licence, including the Commission's complaints framework, do not apply. Complaints follow the operator's own procedure first, then whatever escalation its licensing jurisdiction provides. Check the licence details in the site footer and confirm them against the regulator's own register rather than taking a badge at face value. Ownership information is often published thinly at offshore casinos; where we cannot verify the operating company, we say so on the relevant review rather than guessing. Our full listings are on the non-GamStop casino comparison page, and the conditions of using this site are set out in our terms.
If your message is about gambling harm
We are not a support service and we cannot exclude you from any casino. If gambling has stopped feeling like entertainment, GamCare offers free, confidential support through the National Gambling Helpline on 0808 8020 133, open 24 hours a day. GamStop covers operators licensed in Great Britain and can be set for six months, one year or five years. Device-level blocking software adds a layer the offshore sites cannot bypass, and most casinos also offer their own deposit limits, loss limits and self-exclusion tools. Nothing on this site should be read as suggesting gambling is a way to make money or to fix a financial problem. Further detail and organisation contacts sit on our responsible gambling page.
Before you write to us
- Check the operator's own help pages and live chat first — account matters are resolved there or nowhere.
- If it is a factual error on our site, name the page and the claim and we will verify it.
- If it is a complaint about an operator, follow its published procedure and keep dated copies of everything.
- If it is commercial, say so up front so it reaches the right desk.
Editorial enquiries are handled by Reginald Ashby and the review team. We would rather hear that something on this site is wrong than leave it standing, so if a figure, term or payment method has changed, send it over.